Frequently Asked Questions (FAQs)

*Please note that the use of “we,” “our,” and “team” below represents statements and policies of The Ballers Magazine.

What is your return policy?

All sales are final - this policy applies to physical and digital products. The Ballers Magazine does not accept any returns or exchanges. Once an order is placed on our site, the sale becomes final and The Ballers Magazine cannot grant any order cancellations.

 

​We do not accept returns on physical products unless it is from an error made by The Ballers Magazine. All returns must be unworn or unused, with tags, and in its original packaging; and items to be returned must be in new condition. If there is any noticeable wear, the item(s) cannot be returned. Please note all shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges. Feel free to get in touch with our team at support@theballersmagazine.com with any questions.

When will my order ship?

Orders are packaged and shipped during business days only (Monday - Friday). Once we receive your order, please allow 24-48 hours for it to be processed (excluding Saturdays, Sundays, and national holidays). Please note all orders are subject to the processing time mentioned above. This processing time is separate from the time that it takes for a shipment to reach its destination once it has been fulfilled. After the processing is complete, you will receive a tracking number for your order. 

 

Please note that your tracking number will update once the shipping carrier has received the package and it is successfully processed through their system. Most orders are shipped within 5-7 business days of the order being placed. However, please allow up to 8-10 business days for your order to be processed and shipped during periods of high demand. Orders placed on weekends and holidays do not begin their processing time until the next business day.

Can I return/exchange any items or receive a refund for my order?

All items purchased - both physical and digital - are final sale. Thus, we cannot offer returns, exchanges, or refunds for any orders.

Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right. Feel free to contact us at support@theballersmagazine.com with any questions.

Are your shirts and hoodies in men’s or women’s sizing?

All of our shirts and hoodies are unisex sizing. Please view the size chart within each apparel item for specific sizing information.

I have a question about my order. How can I get in touch with your team?

Feel free to reach out to our support team at support@theballersmagazine.com. Within your message, please include your name, order number, and the email used on the order. A member of our support team will be in touch within the next 48-72 hours.

It says my order has been delivered, but I haven’t received anything. What should I do?

Once packages have left our headquarters and in the hands of the shipping carrier we have no control of the package. In the event you are unable to locate the package posted “in-transit” or “delivered," please contact our support team at support@theballersmagazine.com. Within your message, please include your name, order number, and the email used on the order. A member of our support team will be in touch within the next 48-72 hours.

The Ballers Magazine is not responsible for lost, stolen, damaged, misplaced, or incorrectly delivered shipments.

I forgot to use my discount code on a submitted order. Please advise.

If a customer forgets to use his or her discount code at the time of purchase, it is not possible for The Ballers Magazine or the customer to change it once the order has been submitted. We are unable to adjust prices on finalized purchases. Please ensure all of your information is accurate before submitting your order, including your discount code (if applicable).

Can I use more than one discount code on my order?

Only one discount code may be applied per order. This policy also applies to “Free Shipping” discount codes.